Strand Key and Lock

Just wanted to say what amazing service I got from them didn't even wait 5min to get my number plates done thanks

Anonymous • 4/15/2025

Good day please when people bring in keys that don’t work try checking first before quoting. I sent a friend to have the remote key battery changed but he was told that these cars have big problems with keys and he was charged for a new key 1800 This is the second guy I have sent and they went somewhere else changed the remote key battery and the remote starts working perfectly. You chasing the clients away and I know you guys can do better thanks

Anonymous • 4/15/2025

In general, in the past, although staff are not the most friendly, I always received efficient service and managed to get a smile from someone by the time I leave. However, on my last experience, staff was not friendly once again, and I was charged R200 more per rekeying of my locks (x 2, this is R400 I did not budget for). In general I found the quote expensive, but to then also be charged R400 more than what was quoted, was just extreme. When querying this, the person just said, it is per lock, and walked away. I was quoted per lock, I already understood that, but it was the amount per lock I was querying. I understand we all make mistakes, but if you underquoted, please own up to it and explain your side, don't just walk away and leave me to pay with your colleague. I am not impressed with their client service at all. Thank you for your response. My review reflects my experience at your store. I see the business has responded that I accepted and paid despite my concerns, and I would like to clarify that I did raise the issue at the time. However, I was not offered a satisfactory explanation or resolution. While I understand I paid for the service, my concern was being charged more than what I was quoted. I attempted to engage with you, but unfortunately, this was my impression of the service.

Anonymous • 4/15/2025